Get In Touch

Contact Information

What to Include in Your Enquiry

To help us provide the most relevant guidance when we respond, it's useful to know:

• Which benefit or benefits you're interested in applying for
• Whether you've previously applied for this benefit
• What stage you're at in the application process, if already started
• Any specific concerns or questions you have about the process

You don't need to provide detailed personal or medical information in your initial enquiry. We'll gather that context during the consultation process if you decide to engage our services.

Response Timeline

Most enquiries receive a response within one working day. During busier periods, this may extend to two working days. We aim to provide substantive responses rather than acknowledgement-only replies, so our initial contact will include relevant information about your enquiry.

If your situation is time-sensitive due to application deadlines or mandatory reconsideration timeframes, please mention this in your initial contact so we can prioritize accordingly.

Before You Contact Us

You might find it helpful to review our detailed service descriptions first. This can help you identify which type of support would be most relevant to your needs and make your enquiry more focused.

If you're unsure which service would be appropriate, that's fine. Part of our initial response involves helping you understand which support option makes most sense for your circumstances.

Privacy and Confidentiality

All enquiries are handled confidentially. We don't share contact information or discussion details with third parties. Our privacy policy explains how we handle personal information throughout the consultation and service delivery process.