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Information We Collect

When you use our services, we collect information necessary to provide benefits application guidance. This includes:

Contact information (name, email address)
Information about your benefits application circumstances
Medical and functional limitation information relevant to your application
Correspondence between you and our service

How We Use Your Information

We use the information you provide exclusively to deliver the guidance services you've requested. This includes:

Assessing your eligibility for various benefits
Providing strategic guidance on application approaches
Reviewing draft application materials
Communicating with you about your application

We do not use your information for marketing purposes beyond our direct service relationship with you.

Information Sharing

We do not share, sell, or disclose your personal information to third parties except in the following circumstances:

When required by law or legal process
When you explicitly authorize us to share specific information
To protect our legal rights or comply with legal obligations

We do not share client information with benefits assessment organizations, government agencies, or other third parties as part of our normal service delivery.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encrypted data transmission
Secure storage systems
Access controls limiting who can view client information
Regular security assessments

Data Retention

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Application-related information is typically retained for six years after service completion, in line with standard document retention practices.

You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

Your Rights

Under UK data protection law, you have specific rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your information
Right to restrict processing of your data
Right to data portability
Right to object to processing

To exercise any of these rights, contact us at [email protected].

Cookies and Tracking

Our website uses essential cookies to function properly. We do not use tracking cookies or third-party analytics services. For more information, see our Cookie Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to active clients via email. The "last updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, contact us at [email protected].